Support

Help with Spark, Ember, Hearth, Sear and Gather.

Contact

Email support@firesidelabs.app with the app's name, your device, and what happened. A screenshot helps. We usually reply within two days.

Spark

What you need: iPhone or iPad on iOS 18 or later (or a Mac with Apple silicon), and a Jellyfin server, version 10.9 or later.
Can't sign in? Check the server address includes http:// or https:// and the port, and that your iPhone can reach it. Quick Connect must be turned on in Jellyfin to sign in with a code.
Lyrics missing? Spark reads .lrc, .elrc or .txt lyric files stored next to the song on your server.

What you need: Apple TV on tvOS 26 or later, and a Jellyfin server, version 10.11 or 12.
Skip Intro doesn't appear? Your server needs to know where intros and credits are, for example with the Intro Skipper plugin.
Forgot a profile PIN? Reset it with that profile's Jellyfin password.

Hearth is in development. Details will be here when it's ready to try.

Signing in: go to sear.firesidelabs.app/account and choose Sign in with Apple. Sear is invite-only for now: open the invite link someone in a household sent you, then sign in from there.
A recipe won't import? Some sites turn away servers. The iPhone app's Share button will handle those; for now, try another copy of the recipe.
Undo a change: open the recipe, choose Library, then Version history. Deleted recipes are in Recently Deleted for 30 days.
Delete your account: on the account page, open Delete account and type DELETE. See the privacy policy for what happens to shared recipes.

Gather is being designed. Details will be here when it's ready to try.